Generating and maintaining the lead is very important for any businesses. The proper lead can increase the sale, profit and the business opportunity. In some cases the business peoples might fail to give a proper customer service to their clients like security, proper response etc … So it can bring a loss in their business. To avoid this kind of situations in your business you can use Cloud telephony service.
Cloud telephony is a technology that takes your business phone system on cloud. By using this technology the business people as well as their customers will also get benefits. Smart IVR, Missed dial, Click to call, Super toll-free number, CRM Integration, Automated SMS and Voice notifications, Managing through the mobile app, Reports & Analytics, Geographical insights are some of the features of Cloud telephony. Here are some clever reasons for using cloud telephony to your business.
| For e.g. In a company there will be different kinds of departments like sales, designing, customer support etc…By using the Cloud telephony service the customer’s can easily speak to the required department and they can fulfill their need. |
| For e.g. A Customer/Client called to your company for a need of your service and if the same customer called you again to know the status of the service they asked. The employee can easily recall the conversation with that customer earlier and the employee can proceed their conversation from there. |
| For e.g. A Customer bought a product/service from a respected company and the customer needs a lots of clarification about that product/service and the customer might feel hesitate to make a call because of the call cost. In case of this situation that company might lose that customer in the lack of conversation. |
| For e.g. For the sales team each and every enquiry call is important for their business development. By using cloud telephony, the numbers of all sales persons can be added as a single number. If any customer calls to that number that call will be received by all the sales persons, so if one sales person is busy with the another customer and the next sales person can attend the call. It breaks the value of missing the lead. |
| For e.g. If any customer calls to the sales team or customer support team when no one was there, the call will automatically record. After they saw the recorded message they can quickly contact that customer. It shows that how much important they are to them. |
Ready to give it a try?? Register here or contact us through our e-mail (sales@creativepoint.in) or
call now @ 9677775754 and we will help you to get started.
